What do you offer to the community?
Neighborhood Healthcare offers quality healthcare for every member of our community. Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. The services we provide include General Medicine (for all ages), Dental, Behavioral Health, Prenatal & Women’s Health, and Specialty Care (Chiropractic, Acupuncture, Podiatry, and Diabetic Retinal Screening.) These services are of the highest quality paired with Compassion and Whole-Person Care which includes unique programs and resources that help patients stay healthy.
What is your Mission?
The Mission of Neighborhood Healthcare is to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.
What do you benefit most from being a member of NCPC?
Being a member of NCPC has benefitted Neighborhood with relevant educational resources, as well as access to like-minded professionals with a wealth of knowledge and understanding of the fundraising, specific to the North County area.
What was your organization/company’s biggest accomplishment in the past six months – one year?
Our biggest accomplishment this year has been our response to COVID-19. Not only have we given over 52,051 COVID-19 vaccination doses to patients and community members, Neighborhood also launched a fleet of three Mobile Health Units fully equipped with lab equipment and a Mobile Medical Assistant. These three mobile units travel to the homes of our highest-risk patients to draw labs, take vitals, and virtually connect the patient to their provider via an iPad. Our Operations and Clinical teams constantly evaluate the best care models for our patients, relying on innovation and rapid process improvement to ensure patients have continued access to quality care.
What event/program or campaign do you have coming up that you would like to share with our readers?
Neighborhood’s Annual Fundraising Gala takes place at the San Diego Zoo Safari Park on Saturday, September 18! Funds raised this year will support the expansion of our Mobile Health Services, to include a NEW Unit to provide Mobile Behavioral Health services (Therapy, Psychiatry, Medication Management, etc.) at local high schools (for both staff and students), as well as with partnering community organizations who serve clients in need of Behavioral Health support.
We are in search of silent auction donations and bottles of wine and/or spirits. These items will be used during the fundraising gala to raise critical funds for the Mobile Health program and all donations will be recognized during the event and with a donation receipt.
What changes/opportunities have occurred due to COVID-19?
Neighborhood changed the way it has provided services to patients by launching the aforementioned Mobile Health program. In addition, we moved more than 90% of all patient visits to virtual telehealth visits (either via phone or video) within the first two weeks of COVID. Historically, Community Health Centers could only receive payment for providing services if the patient had a face to face visit with a provider within one of our health centers. COVID-19 and our continued advocacy at the State and Federal levels have drastically changed this model to allow for telehealth services to remain reimbursable, therefore expanding access to patients who may otherwise have barriers to care.
Have you made a commitment to diversity, equity, and inclusion within your organization/company and if so, how are you demonstrating it?
At Neighborhood we see diversity as more than policies, programs, procedures, or headcounts. We continue to focus on community health care that serves anyone in need of quality health care.
Our current employee demographics are representative of the populations that we serve, as is our Board of Directors, of which 51% must be patients of Neighborhood that represent the populations we serve. Neighborhood has implemented organizational culture questions when interviewing to support our equity-based values as an employer, ensuring our candidates reflect our internal culture of a community-based, diversity and inclusion-centered workplace. We have also introduced Panel Interviewing (Rather than a single interviewer) to ensure a cross section of managers to foster equity-based hiring. Neighborhood also provides Inclusion training during onboarding, and additional self-paced elective courses for diversity, inclusion, and culture trainings
We are committed to fostering an inclusive culture, making us better as a team and better as an organization. Diversity is having a seat at the table. Inclusion is having a voice. And belonging is having that voice be heard.