Job Title: MAP Program Manager

Reports to: Director of Operations

FLSA Status: Non-Exempt

Position Type: FT/Regular 40 hours/week

Compensation: $26 an hour

Supervisory Responsibility:  Supervise one program case manager

Staff reports, data collection, collaboration with other case managers

Benefits Include: Dental, vision and medical insurance, matched IRA, generous PTO

Start: August 1, 2023

Closing Date: interviews conducted on a rolling basis until position is filled.

Organization Background:

The North County LGBTQ Resource Center serves, advocates, and empowers the diverse LGBTQIA+ community of north county San Diego and beyond and has operated for the past decade out of Oceanside, California providing an array of targeted services, programs, and resources. Our work impacts the lives of lesbian, gay, bisexual, queer, trans, nonbinary, gender nonconforming, immigrant, and HIV communities.

We envision a community where everyone lives in equality, feeling accepted, valued, safe and free from social stigma. The work of our staff, board, and volunteers is to actualize that vision in our advocacy, community, education, and health and social support services.

Position Summary:

Incumbent will exercise sound judgment with involvement in all aspects of The North County Center’s case management program. The successful candidate will leverage available resources to equitably provide outreach, mentorship, advocacy, education, and continuous case management within service recipient groups of all ages which can include people with substance use disorder, the unhoused and those impacted by poor mental health or trauma. Candidates should support our organizational values and include a demonstrated commitment to racial equity and inclusion, social Justice, commitment to serve the most vulnerable, and accountability and transparency.

The position may be completed through a combination of on-site and remote work. Flexible work schedule, provided meetings and programs are appropriately supported.

Duties and Responsibilities:

Under supervision of the Director of Operations, responsibilities include meeting service recipients where they are at, conducting intake and assessment, connecting service recipient to resources, long term case follow up and goal planning. Database management, entry and privacy compliance. Candidate will exercise sound judgment in working with community partners and other service providers.

Essential Duties:

Conduct assessment of need and intake for case management
Coordinate care plan and connect people to resources
Navigate housing options
Connect people experiencing substance use disorder with MAT treatment and recovery resources
Engage in trauma informed care
Collaborate and outreach to local direct service organizations
Coordinate with other case workers for successful outcomes
Design and implement mailing campaign
MAP program development
Attend professional development opportunities
Attend community in-person and virtual events on behalf of The North County Center, as needed.
Draft and timely submit reports including event surveys, monthly staff reports, program and event budgets, and other documentation as needed.
Attend and provide input a regular meeting with management and support staff.

Annual Events:

Annual fundraising Gala
Pride by the Beach
Transgender Day of Visibility
Transgender Day of Remembrance

Desired Qualifications:

Demonstrated competencies in regulating, planning, and implementing programs, trauma informed care plans
Previous success in producing reports, audits, or other deliverables summarizing event or program data.
Leadership in designing, measuring, and attaining strategic goals.
Previous experience facilitating and coordinating care for diverse populations
Experience in outreach work, especially with diverse communities, inc luding the recovery community
Reliable transportation with the ability to travel as frequently throughout San Diego County, is required.
Fluency in English is required, bi-lingual in spanish preferred
Knowledge, passion, and commitment to ameliorating issues impacting the LGBTQIA+ community and advancing equity and social justice generally.
Experience working in social justice, the LGBTQIA+ and/or HIV community, and/or in a non-profit setting strongly preferred.
Excellent verbal and written communication skills, including strong organizational, detail, and interpersonal skills; ability to establish and maintain effective working relationships with management, employees, consumers, and the community members.
A passion for The Center’s work and its mission.
Competency in CPR and overdose reversal
Communication/Computer Skills: Excellent writing skills in various styles/tones. Strong proofreading, research and editing skills. Must be comfortable working in PC/Windows-based environments. Proficiency with Microsoft Office, particularly Word, PowerPoint and Excel and is required. Google Suites proficiency is preferred.
Other Skills: Demonstrate competency working with diverse populations. Ability to manage multiple tasks with shifting priorities. Must demonstrate sound judgment and decision-making skills. Ability and availability to work evenings and weekends.
Lived experience as a member of a historically under-served community (e.g., low income, communities of color, LGBTQIA+ communities, immigrant communities, etc.) strongly encouraged to apply.
Note: Friendly, empathic, self-motivated, and community-driven leaders with unique combination of skills may still apply by clearly translating relevant skill or talent.
Conditions of Employment:

You must sign the Center’s non-disclosure/confidentiality agreement.
You must complete a W-4 form for income tax withholding.
You must complete an I-9.
You must submit to and pass a background check.
You must have a valid California driver’s license, provide proof of insurance, and own your own vehicle.
You are expected to abide by all federal, state, and local laws.
You will be required to sign acknowledgment of and comply with Center policies and procedures.

Disclaimer:

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor is it to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

Equal Opportunity:

The North County LGBTQ Resource Center is proud to be an equal opportunity employer. People of color, women, persons with disabilities, and persons who are lesbian, gay, bisexual, transgender queer and/or intersex are encouraged to apply.  The Center maintains a policy of non-discrimination with respect to employees and applicants for employment.  No aspect of employment will be influenced in any matter by race, color, religion, sex, age, national origin, marital status, ethnicity, religion, sexual orientation, gender identity and/or expression, physical disability, HIV or AIDS status, medical/mental condition, perceived physical disability or veteran status, or any other basis prohibited by statute.

To Apply:

Email a cover letter and resume as attachments in Word or PDF to operations@ncresourcecenter.org with the position title in the subject line. You may also mail your application materials to 3220 Mission Avenue, Suite #2 Oceanside, CA 92058. No phone calls please.